Question: How long has your company been in business?
Answer: IPM was founded in 1986.
Question: How much experience does your company have?
Answer: Our senior management leadership team has over 190 years of combined experience.
Question: Does IPM provide only full management services?
Answer: In addition to full community management, IPM provides accounting services, community association consulting services and expert witness services.
Question: Which licenses or certifications do your managers have?
Answer: Each member of our leadership teams holds a Professional Community Association Manager (PCAM) ® designation from the Community Association Institute (CAI). All community managers are required to achieve professional industry designations which is paid for through the IPM education reimbursement benefits program. Additional designations held by IPM staff include CPM® through the Institute of Real Estate Management and MPM & PPM through the National Association of Residential Property Managers.
Question: To which professional organizations does your company belong?
Answer: a) The Community Associations Institute. IPM holds an Accredited Association Management Company (AAMC)® accreditation from CAI.
b) The Institute of Real Estate Management (IREM). IPM holds a Certified Residential Management Company (CRMC) accreditation from NARPM.
Question: What are your company’s office hours?
Answer: The office is open from 8:30 AM until 5:00 PM EST Monday through Friday. Coverage for emergencies is provided 24/7.
Question: Where can you provide community management services?
Answer: IPM is able to provide community management services in virtually any region or location through application of three primary principles:
1. Hire and retain great people: We identify people with great attitudes and abilities. We retain through training systems, a great benefits package and exciting career paths.
2. Provide outstanding operational systems: Our web based operational and communications systems is limited only by connectivity.
3. Manage according to our core values: We know that today’s market demands service with lasting value and quality. IPM’s Core Values focus upon delivery of valuable and lasting service.
Question: Does IPM offer club management services?
Answer: IPM does not provide club management services. Although our leadership team includes managers with many years of club management experience, our client/partners have enjoyed greater value in our service when we focus strictly on providing the very best in community association management services. IPM works along side of great club management operations and maintains close relationships with outstanding club operators.
Question: Can IPM manage the Architectural Review Process?
Answer: Yes. IPM provides architectural review administration services. IPM has created a highly effective administrative process that ensures close attention to detail with design review, communications, filing, site inspection and follow-up. Additionally, IPM was instrumental in developing a unique web based architectural review system. More information is available through www.castlekeeponline.com