IPM was professional and detail-oriented from our earliest meetings (before the start of 60 North Market) through the transition of having the HOA begin management of the building. Their knowledge of legal as well as practical issues helped our homeowners as they began to address the daily issues and operations of the building. The IPM systems and technology simplify communications between homeowners and vendors. In short, I am as pleased today as when I made the decision to hire IPM four years ago when I did not know them.

Jim Privette
Market Street Development, LLC

You’re the best! That’s one of the reasons I recommend you guys whenever someone is looking for property and association management.
(That, and the fact that you guys always answer the phone.)

All the best,
Jennifer

IPM understands exactly what we need in order to keep costs down and take care of our community members. They have gone beyond our expectations in both service and price. I would recommend them without hesitation.

Chuck Pigg
Vice President
Greenwood Development and Resorts

I found the (community web) site easy to navigate and quite helpful. Since I do not actually live in the unit, it is imperative that I have some means of communicating with IPM. This seems to work.

James McKee
The Oaks

You are without a doubt the best condo mgmt. rep. that I have ever dealt with.

Chris Wilson
Battery Park

IPM is simply the most responsive, professional and supremely competent community association management concern I’ve had the pleasure to work with in my 35-years of real estate development.  What stands apart is their attention to detail while maintaining a close eye on budgets, community integrity as well as a focus on developer and resident satisfaction.  It’s in their DNA.

Timothy D. Edmond
President
CNL Real Estate & Development Corp.

IPM Corporation has been our community management partner virtually since Mountain Air’s inception in 1990. As a developer, I would never consider delegating the community management responsibility to anyone else. IPM’s continuing pursuit of innovation, efficiency and excellence at every level of the management of our fairly complex community has been instrumental to our past successes and remains vital to our future endeavors. I would highly encourage any developer to leave the management of their master-planned community, condominium association(s) or mixed-use projects to the highly capable, expert team at IPM Corporation.

Randy Banks

Mountain Air

The Extra Mile – Stories of Extraordinary Service from IPM Employees

Let it Snow

The gate is always helpful when we want to know road conditions on and off the mountain. I called the morning we were planning to drive back to Texas to get an update since we had more snow the night before. I just happened to mention that we were hoping to be able to get out and drive back to Texas. We were pleasantly surprised when 5 minutes later someone showed up with a truck and began clearing up outside our condo. They said they were going to help get us out. They salted down and by the time we left it was perfect conditions for loading the car. We were so impressed by that kind of service.

Showers Before The Wedding

A sewage line broke at a waterfront community that affected a number of homes—including one where a wedding party was staying. A contractor got right in to work on the problem, and a shuttle was provided to and from shower facilities at the health club. As far as we know, everyone lived happily ever after.

Nothing to Fear but Fear Itself. And Bears

Bear’s were intruding into one neighborhood that had a number of homes under construction—endangering workers and residents. An IPM staffer took it upon himself to determine why the bears were coming and discovered food sources at the construction sites and in neighborhood garbage. The construction sites were cleaned up, bear-proof garbage cans put in place—thanks to a resolution proposed by a member of the IPM team.

Call To Say You’re Okay

A security guard working the front gate of one of our mountain communities recently won the adoration of a resident. She appreciated that whenever she would return alone in bad weather or late at night, he would ask her to call the guardhouse when she arrived at her home just to say she was all right.

Sure Beats a White Elephant

A community board president had Chinese dignitaries visiting him in his home, and he brought them to the association office.  IPM President Kit Garren personally bought them each a White Squirrel—a trademark of Transylvania County—and taught the staff how to greet the dignitaries by bowing, speaking in Chinese and offering them a rodent as a gift. According to all reports, the guests were delighted.

Beyond The Call Of Doodie

An owner called to say he was concerned he had left his home following the holidays but forgot to pick up after his dog. The community manager himself grabbed a bag from one of the community’s dog waste stations and the search was on.

Saving Money

An IPM community manager was to trim the association budget by $20,000 without reducing service to the membership – no small task. After reviewing seasonal staffing budgets, the manager identified an opportunity to have lake boat rental operations available to membership through on-site security staff and eliminating the need for separate seasonal staffing for boat rental. Security staff completed the necessary boat safety training and first aid classes and are now providing this additional service at a $20,000 annual reduction in operating costs to the association.

Rapid Response Manager

As area floods wreaked havoc over a wide region, one of our large mountain lake communities received over 12 inches of rain. The next day storm clean up began.

The Association office received a call from an owner whose husband was at home recuperating from surgery, and her driveway was impassable.  The community operations manager went to her home with the owner of our grounds maintenance company, and discovered the driveway had suffered severe washout, he secured repairs to the driveway that day to insure safe passage.

Another owner who was facing flooding in Atlanta called as they were concerned they had not put their boat up high enough on their lift, and they feared the boat would float away.  The same manager then went to the home of the owner, and had the boat lift elevated to its highest level, giving the homeowner peace of mind.

Immediately following the storm the same manager went to work reviewing the lake emergency response policy for recommended changes and updates.  He worked with the Lake Committee to update the mandatory procedures that will not only give staff clear direction but will also alert the community to a lake closure and procedures for clearing the closure.  Our management team used this  emergency as a learning experience to better facilitate future emergency response for our client community.